Terms and Conditions

1. General Provisions

This Terms of Service defines the rules for using the StampStamp website, available at www.stampstampapp.com (hereinafter: "Service").

The owner and administrator of the Service is 3DOLO, based in Wrocław, EU VAT: 8993023067, REGON: 541518146 (hereinafter: "Provider").

The Terms of Service are made available free of charge through the Service in a form that allows it to be obtained, reproduced, and stored. Every User is required to read the Terms before using the Service.

2. Definitions

For the purposes of these Terms, the following terms mean:

  • Service - the StampStamp website, available at www.stampstampapp.com;
  • User - a natural person with full legal capacity, a legal person, or an organizational unit without legal personality granted legal capacity by law, using the Service;
  • Store - an entity using the Service to offer loyalty programs to its customers;
  • Customer - a natural person using loyalty programs offered by Stores through the Service;
  • Loyalty Program - a system of benefits and rewards offered by the Store to its Customers;
  • Loyalty Card - a digital card stored in an electronic wallet (Apple Wallet, Google Wallet) used to collect points or stamps under the Loyalty Program;
  • Account - a set of resources and permissions within the Service assigned to a specific User;
  • Agreement - an agreement for the provision of electronic services concluded between the User and the Provider upon commencement of the use of the Service.

3. Terms of Use

Using the Service is voluntary. To use the full functionality of the Service, the following are required:

  • A device with Internet access;
  • A current version of a web browser;
  • An active email account;
  • Acceptance of these Terms;
  • Creating an Account in the Service (for features that require registration).

The Provider offers the following services through the Service:

  • Creating and managing Loyalty Programs;
  • Issuing digital Loyalty Cards;
  • Handling point and stamp systems;
  • Analyzing statistics related to Loyalty Programs;
  • Managing Customer relationships.

4. Registration and Account Management

To create an Account in the Service, the registration form must be completed by providing the required data and setting a password. Registration is free.

The User is obliged to:

  • Provide true and up-to-date information during registration and update it if changes occur;
  • Keep the account password confidential and not share it with third parties;
  • Use the Account personally unless authorized others to use it on their behalf;
  • Comply with the law and the Terms.

The Provider reserves the right to:

  • Block or delete the Account in the event of a breach of the Terms by the User;
  • Request additional identity verification from the User in justified cases.

5. Store Creation and Management

The User may create a Store in the Service by providing the required information, such as name, address, logo, and contact details.

A User managing a Store is required to:

  • Provide true and up-to-date Store data;
  • Have proper authorization to represent the Store;
  • Comply with applicable laws, including consumer and data protection regulations;
  • Fulfill obligations arising from offered Loyalty Programs.

The Provider is not liable for the Store's actions toward Customers regarding the implementation of Loyalty Programs.

6. Loyalty Programs and Cards

A Store may create and manage Loyalty Programs through the Service, defining their rules, participation conditions, and reward systems.

The Customer can participate in a Loyalty Program by:

  • Adding a Loyalty Card to their digital wallet (Apple Wallet, Google Wallet);
  • Collecting points or stamps according to the Loyalty Program rules;
  • Redeeming rewards after meeting the conditions set by the Store.

The Provider only offers technical tools for handling Loyalty Programs and is not a party to the relationship between the Store and the Customer.

7. Service Fees

The Provider may offer different service packages, both free and paid. Current price lists are available on the Service.

Payments for services may be made using:

  • Payment cards;
  • Bank transfers;
  • Other electronic payment methods available in the Service.

The Store may incur additional charges for services not covered by the selected package, according to the price list.

In the event of late payment, the Provider has the right to limit or suspend the provision of services.

8. Intellectual Property

All intellectual property rights to the Service, including its name, domain, logo, graphic layout, content, features, and software, belong to the Provider or entities with which the Provider has entered into relevant agreements.

The User is not allowed to:

  • Copy, modify, distribute, or otherwise use elements of the Service without the Provider’s consent;
  • Attempt to gain unauthorized access to the Service or its parts;
  • Use the Service for unlawful activities or those harmful to the Provider or other Users.

The User retains all rights to the content and materials published in the Service while granting the Provider a license to use them to the extent necessary to provide services.

9. Personal Data

The Provider is the administrator of Users’ personal data. Detailed information regarding personal data processing is provided in the Privacy Policy.

The User operating a Store is the administrator of their Customers’ personal data and bears full responsibility for processing them in accordance with the law.

10. Liability

The Provider makes every effort to ensure the proper functioning of the Service but does not guarantee its uninterrupted availability.

The Provider is not liable for:

  • Damages resulting from improper use of the Service by the User;
  • Damages caused by actions or omissions of the User that violate the law or the Terms;
  • Damages caused by force majeure, technical failures, or third-party interference;
  • Content and materials published by Users;
  • Execution of Store obligations toward Customers within Loyalty Programs.

The User bears full responsibility for:

  • Compliance of their actions with the law and the Terms;
  • Content and materials published in the Service;
  • Fulfilling obligations from offered Loyalty Programs (in the case of a Store).

11. Complaints

Complaints regarding the functioning of the Service may be submitted:

  • By email to: contact@stampstampapp.com;
  • In writing to the Provider's registered address.

A complaint should include at least:

  • User identification data;
  • Description of the issue;
  • Expected resolution method.

The Provider will review complaints within 14 days of receipt. If additional information is needed, this period may be extended, and the User will be informed accordingly.

12. Termination of Agreement

The User may terminate the Agreement at any time by:

  • Deleting their Account from the Service;
  • Submitting a termination notice electronically or in writing.

The Provider may terminate the Agreement with 30 days’ notice in the case of:

  • Discontinuation of the services covered by the Agreement;
  • Changes to the scope or nature of services provided;
  • Other valid reasons.

The Provider may terminate the Agreement with immediate effect if the User violates the Terms or applicable laws.

13. Changes to the Terms

The Provider reserves the right to change the Terms in case of:

  • Changes in the law;
  • Changes in the scope or nature of services provided;
  • Changes in the technical conditions of service provision;
  • Other valid reasons.

Users will be informed about changes to the Terms via:

  • Publication of the new version of the Terms in the Service;
  • Sending information about changes to the email address linked to the Account.

Changes to the Terms come into effect 14 days after their announcement. Continued use of the Service after the changes take effect implies acceptance.

14. Final Provisions

Matters not covered by these Terms shall be governed by Polish law, in particular the Civil Code, the Act on Providing Services by Electronic Means, the GDPR regulation, and the Consumer Rights Act.

Any disputes arising from the use of the Service shall first be resolved amicably, and if that is not possible, by a court competent for the Provider’s registered office.

If any provision of the Terms is found invalid, the remaining provisions remain in effect.

The Terms enter into force on May 6, 2025.

Last update: May 6, 2025